As a Senior Service Designer at Foolproof, I see products and services as an interconnected web of systems, with people at the heart. It’s my role to make sense of those connections and provide clients with a holistic view of their offering, and guidance on how to design better digital experiences.
I bring a broad range of experience to the table. I was a web developer for 7 years before transitioning into design research. After honing my research expertise in the public sector, at GDS then the BBC, I built up my skills in service design, interaction design and information architecture. I’m now a well-rounded UCD practitioner, as comfortable conducting interviews as I am analysing databases or working through a value proposition canvas.
Facilitation and co-design are two aspects of my job that get me really excited. Bringing diverse teams together, to challenge assumptions and share perspectives is the best way to create experiences that are inclusive, usable, and if not delightful, at least not painful!
Outside of work, I am a collector of hobbies and a lifelong learner. Right now, I’m a keen sewist, making a lot of my own clothes so everything has pockets, but in the past have played Roller Derby, done live music promotion, and built a Raspberry Pi arcade machine for retro gaming. I’ve got a list as long as my arm of things I want to learn including German, British sign language, tailoring, and hostage negotiation.