Michelle Lam

Singapore
Senior Client Engagement Executive
Michelle Lam
"I strive to ensure that our work meets the needs of our clients and their end-users."

As a Senior Client Engagement Executive, I strive to ensure that our work meets the needs of our clients and their end-users. In this role, I’ve realised that client relationships, like most interpersonal relationships, are built on understanding client constraints, needs and goals.

Before joining Foolproof, I was an Account Executive as well as a Designer for a local web development agency. While there, I began to understand the influence both good and bad design can have on the user. Fulfilling both roles offered a greater picture of client engagement too - which became valuable when solutionising.

As an advocate for user-centric design and its versatility, I am always in search of the next opportunity to surprise others with its capabilities and the positive results it can generate. Outside of work, I study Digital Media part-time. But when I’m not cooped up in my room revising, you can find me rocking out to alternative metal or searching for the next best dim sum place.