Photo of a nurse smiling using a VR headsetA headshot of woman who is wearing a VR headset, she's smiling and raising one hand up.
One Shot Immersive

Improving front-line
triage in Yemen with One Shot Immersive

We supported the development of One Shot Immersive's BIMA award-winning VR training experience, used to improve mass casualty triage in austere and high threat environments. This technology prepares people to respond to mass casualty events such as natural disasters and terror attacks. It is now being delivered in Yemen by the David Nott Foundation, with other countries including Somalia planned.

A black tile with "100+" written in white and the footnote "People impacted by the VR application"

The Challenge

  • Uncover unserved user needs to inform the next iterative development phase

  • Establish measures and a data baseline to understand the effectiveness of the training experience

  • Ensure the headset experience is accessible and easy to use in challenging environments

The solution

  • Audited the existing experience

  • Commissioned a survey on the experience and its effectiveness

  • Captured data using the baseline to dictate next steps

The text "50+ doctors" shown in white on a red background, with footnote text that reads "Trained across the VR application".

Next-gen medical training

One Shot Immersive develops VR training experiences to improve medical and situational awareness. They have successfully delivered educational workshops on humanitarian disasters and warfare through their partnership with the David Nott Foundation, saving countless lives in the process.

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Auditing experiences to save lives

We validated the training experience to provide essential support to medics on the frontline of the world’s most turbulent areas. This was to support local hospitals and safeguard resources in Yemen, where there was four surgeons for every million people. To provide validation, we performed a comprehensive experience audit to form recommendations used to improve product features, functionality and the user journey. This ensured that the product was intuitive and met the needs of both medical trainers and trainees.

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It's great to see VR training and triage for the developing world. Its potential impact is untold and inspiration to use VR for practical purposes.

Catriona Campbell — CEO, EY Innovations Lab

Assessing the experience with frontline personnel

In phase two, we interviewed doctors across sites to measure the engagement and confidence levels of users. Initially, the testing focussed on headset configuration and messaging. We asked questions to determine whether the instructions were clear and easy to follow, and without having to troubleshoot. We then assessed the headset’s VR environment. which offered a lifelike experience based on a live war zone. One user consideration, taking the graphic content into account, was motion sickness and discomfort. Another centred around learning and whether the content delivered on that front. We tasked participants to distil their learnings, touching on the retention of information and documenting their psychological response to the headset and content experience. In time, this data informed an expert review. This provided One Shot Immersive with the means to measure the effectiveness of the headset and make iterative improvements over time.

A man is sitting down, testing out the VR headset, there's a man beside him providing instructions and another man seated in the foreground, also wearing a headset.

Foolproof are global leaders. To have them as part of the product design team, taking VR to the world's worst humanitarian crisis, was something I am truly grateful for. VR trauma training has the power to save so many lives, but product design is critical. Foolproof helped us identify ways of immersing the user more fully, allowing them to experience the chaos of a mass casualty in a safe and engaging way. I want to thank everyone at Foolproof, their skills can add huge value to the humanitarian sphere.

James Gough — CEO, One Shot Immersive

Yemen and beyond

One Shot delivered training workshops to doctors and medical personnel, in both Yemen and Syria. This was just the start of a global initiative, which quickly gained international traction. The experience expanded into Somali for further testing and development.

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