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Journal

Read about what we're talking, writing and thinking about at Foolproof.

Three paper lists showing the different kind of loyalty a customer can have.

The missing ingredient in loyalty; behaviour

By David Rogerson

A telephone melting in a fire.

The call centres are on fire

By Oliver Yeates

A person using a stick to touch a cash machine.

Touching technology: preparing for a post-pandemic future

By Foolproof explores

An illustration of a series of globes, each globe reveals slightly more of an underlying metal structure.

What will change in 2020?

By Rob Hall

An illustration of people on a video conference, with a cat to the left and a plant to the right.

50 tips for remote working

By Charlotte Leedham

Two illustrated eyes, the eyes are bar charts.

Design Research

How to use quantitative data in design research

By Rita Quigley

An illustrated plug socket with pieces of material slotting into it such as a home and a car.

Is our infrastructure ready to support electric vehicles?

By Peter Ballard

An isometric funnel pointing towards a globe.

The talk of advisory town: Foolproof featured in ISG report

By Rob Hall

Two switches, one on, one off.

Migrating to Magento 2

By Amzed Hussain

A running track with coins on it representing feet.

Stash your cash

By Magda Lechowicz

A person holding a coffee on the London underground.

UX Jobs & Skills

A day in the life of a consultant

By Annie Maxted

Abstract illustration of a paint roller applying a blue bar chart to a black background

Data & Analytics

Show me, don't tell me

By Foolproof member

11/28