As a Senior Consultant at Foolproof, I help organisations adopt a design mindset to overcome challenges by looking at initiatives through the lens of their customers.
Before joining Foolproof, I worked in product and service design agencies before most recently working at Capgemini Invent. As a Consultant, I have worn a few hats across a number of industries, including: pharmaceutical, utilities, financial services and the public sector.
In doing so, I have experienced and navigated many working cultures and environments and have an understanding of some of the challenges faced by different industries and organisations of varying sizes.
I have worked on product and service design programmes across the lifecycle, from discovery through to design and build and ongoing refinement. My favourite part is the formative, upfront discovery, building empathy with the people using or being impacted by a product or service.
Once needs and goals are understood, I then love working collaboratively to define solutions that will deliver the highest value to customers and in turn, businesses. I find it incredibly rewarding when you are able to change an experience for the better using insight and technology.
Outside of work, I sometimes help out at St Mungo’s reconnection centres in London, supporting the amazing teams there to place rough sleepers back into permanent accommodation. Other than that, you will usually find me exploring, cooking, or trying something new.