Case Studies

These case studies will tell you more about the kind of work we do, and how we approach it.

Our Work

Projects and case studies

These case studies will tell you more about the kind of work we do, and how we work with our clients.

Post Office

Our digital design of two new products for Post Office brings to life their innovative new mortgage propositions. As part of the deliverable we produced a pattern library that can be re-used across their digital estate.

DESIGN

Avis

We worked with Avis to improve the customer experience of the multi-platform booking journey for millions of Avis customers.

DESIGN & BUILD

Suzuki

We designed and built the end-to-end customer experience across Suzuki’s UK product lines. This resulted in an impressive increase in core sales indicators across each of the four sites we designed.

PlayStation video streaming service entry point

DESIGN

Sony PlayStation

We helped get more customers to use Sony PlayStation for content-on-demand services. Diary study research informed the prototype of a new user experience.

INTERFACE DESIGN

Cydar

We went into the operating theatre with Cydar Medical in the extraordinary context of live surgery. Our work covered sketches, wireframes and the interface design of the platform for use by surgical practitioners.

A graphical cityscape with a broadcasting tower and data points from individuals

DESIGN RESEARCH

Global broadcast media company

We helped a giant global broadcaster get a clear picture about listening and viewing behaviours during an important time-of-day.

A globe illustrating the interrelation between places

EXPERIENCE STRATEGY

Global logistics company

We helped a billion dollar company deepen its capabilities in UX. We achieved this by creating a strategic vision for their future customer experience, underpinned by qualitative research findings, based on three core metrics.

An illustration of an autonomous vehicle on the street

EXPERIENCE STRATEGY

AXA XL

AXA XL launched the world’s first insurance cover for autonomous vehicles. Design thinking and collaboration right across their business moved the product from whiteboard to launch in three months.

Differing screen composed together from the TfL interface we designed

INTERFACE DESIGN

TfL

We designed the user interface for TfL’s self-serve ticket machines. From sketching to physical prototypes through to production-ready design we delivered an experience used by millions to keep London moving.

DESIGN & BUILD

TSB

We translated TSB’s distinctive branding into a set of digital patterns for use across their digital estate. Then we helped tune the Bank’s main sales journeys for better customer experience and better commercial performance.

An abstract graphic of designers assessing solutions in differing ways

IN-HOUSE TEAMS

Stock trading major

We built a design team for a well-known online trading and financial spreads player. A year-long push improved user experience and speed-to-market.