EXPERIENCE ENGINEERING
Nedbank
We worked side by side with Nedbank to undertake a radical end-to-end transformation of their technology and customer experience by taking a strategic, user-centric approach to design.
Case Studies
Our Work
Projects and case studies
These case studies will tell you more about the kind of work we do, and how we approach it.
DESIGN & BUILD
Suzuki
We designed and built the end-to-end customer experience across Suzuki’s UK product lines. This resulted in an impressive increase in core sales indicators across each of the four sites we designed.
DESIGN & BUILD
Shell Fleet Hub
We partnered with Shell to transform their Fleet Management platform. This has been deployed globally across 39 markets and benefits millions of customers.
Centre of Excellence
A leading bank
Establishing a Human-Centered Design Centre of Excellence (HCD CoE) within a leading bank promoted the value of customer-centred design throughout the business.
service design
LBG
We helped Lloyds Banking Group design a service which allows customers to speak with mortgage advisors remotely from the comfort of their own home, or while using an interface in-branch.
DESIGN & BUILD
Post Office
Our digital design of two new products for Post Office brings to life their innovative new mortgage propositions. As part of the deliverable we produced a pattern library that can be re-used across their digital estate.
DESIGN
Petplan
Our 3-year experience design partnership with Petplan helps pet owners to make informed decisions about insurance for their beloved pets.
PRODUCT DESIGN
One Shot Immersive
We validated a product used to improve medical triage in war-torn and austere regions.
DESIGN
Avis
We worked with Avis to improve the customer experience of the multi-platform booking journey for millions of Avis customers.
Innovation
DBS
We helped DBS design the world's first online treasury and cash management simulation platform. This tool improves financial decision mapping and making.
Innovation
AXA XL
AXA XL launched the world’s first insurance cover for autonomous vehicles. Design thinking and collaboration right across their business moved the product from whiteboard to launch in three months.
EXPERIENCE STRATEGY
Global logistics company
We helped a billion-dollar company deepen its UX capabilities. A shared vision for future customer experience has informed a roadmap for investment and improvement over several years.
DESIGN
Sony PlayStation
We helped get more customers to use Sony PlayStation for content-on-demand services. Diary study research informed the prototype of a new user experience.
DESIGN RESEARCH
Global broadcast media company
We helped a giant global broadcaster get a clear picture about listening and viewing behaviours during an important time-of-day.
INTERFACE DESIGN
TfL
We designed the user interface for TfL’s self-serve ticket machines. From sketching to physical prototypes through to production-ready design we delivered an experience used by millions to keep London moving.
INTERFACE DESIGN
Cydar
We went into the operating theatre with Cydar Medical in the extraordinary context of live surgery. Our work covered sketches, wireframes and the interface design of the platform for use by surgical practitioners.
DESIGN & BUILD
TSB
We translated TSB’s distinctive branding into a set of digital patterns for use across their digital estate. Then we helped tune the Bank’s main sales journeys for better customer experience and better commercial performance.
DESIGN
Stock trading major
We built a design team for a well-known online trading and financial spreads player. A year-long push improved user experience and speed-to-market.